HERBOOTZ.COM takes pride in all merchandise we send out. We want you to be 100% satisfied with your purchase so we will gladly exchange any unworn items within 3 days of contacting us after your shipment. Any items wore will not be exchanged! no cash refunds are offered store credit will be issued with a 10% restocking fee. Store credit is issued and must be used within 15 business days from issue. Store credit is not valid on pre-orders new arrivals. Please be advised that chargebacks are strictly not acceptable and those that file them are subject to be sued. We have the right to sue for damages to name, product, finances, and lost wages. Court cost and attorney fees will be at expense of the customer.